The Global Multilingual Call Center, established in 2013, is the only multilingual call center that runs 24/7 in China. It's designed to serve such areas as foreign affairs-related government issues, multinational finance, international tourism and medical care, and foreign emergency rescues using the combination of the SIP fully digital core technology and the "crowd-sourcing + order snatching model." The Call Center provides 24/7 customized online translation services in 12 languages for international customers such as China UnionPay, SoftBank (Japan) and Baidu Map.
The multi-language call center has developed into a comprehensive language service provider that covers six major business modes, including foreign affairs of the government, transnational financial transaction, international travel, alien business negotiation, universal medical consultation and emergency relief involving exotic nationals. We have provided 24/7 remote translation and interpretation in 13 languages for clients such as Qingdao Tourism Administration, China UnionPay, Industrial and Commercial Bank of China and SoftBank. Our unique delivery mode, combining onsite support with faraway support of global resources, allows us to thoroughly understand the needs of our clients and make the prompt response.
In addition to regular phone call, you can also access the multi-language call center through the APP, official Wechat account and smart hardware. The center supports the processing of multiple media forms such as audio, text, picture and video.